Hi, @MeLissaF80 Your SIM card may need to be replaced. If you have never activated your device, then we can't retrieve it's PUK code.
You can acquire a new SIM card at a Boost Mobile store to replace the one that it's locked.
Hi, @Revhardcore51. Have you sent us a private message with the information required?
Hello there. I will be more than happy to assist you. Please send us a Private Message with your phone and pin number.