Repeating messages

Accomplice

Repeating messages

Hello, my ZTE repeats messages 20x over and this will continue for 2 days should I take my in boost to have it be looked at this happened to my last ZTE blade as well.
7 REPLIES 7
Agent

Re: Repeating messages

Hello, Layahmicheal. We are sorry to hear about this experience. We'd like to look into this for you. How often does this happen? Are you getting a specific error message when the issue occurs? 

Accomplice

Re: Repeating messages

It happens every single time some sends me a message it'll repeat that same message throughout the day and usually will continue for 2-3 days
Agent

Re: Repeating messages

Thank you for the information. To research further, can you send us the cross streets and ZIP code where this occurs?

Accomplice

Re: Repeating messages

My zip code is 27534
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Agent

Re: Repeating messages

We’re aware our customers are experiencing difficulties with voice and data services. Please know that our team is investigating this issue and we hope to have it resolved soon. We apologize for any inconvenience. 

Groupie

Re: Repeating messages

I'm having this same issue, no matter who texts me it will repeat messages I've been having this issue since I got the phone in December 2018. It's been waking me up so I've had to put my phone on silent which means I also will sometimes miss important calls for work or family.
The worst is when I get a message from BSTFreeMsg it sends all day long. I've gotten at least 20 messages of payment confirmation since 9am this morning. It's currently 1pm. I've asked others and they've told me it's been a constant issue for a while now is this specific issue going to be fixed?
Agent

Re: Repeating messages

Sorry to hear that, Vyetta. This is a know device issue with ZTE devices. You can find more details here https://community.zteusa.com/discussion/52371/issues-getting-multiple-of-the-same-messages.