Outage, no service

Newbie

Outage, no service

I have the ZTE Max and For the past week I have had not service. The exclamation point is next to the service bars. I can not receive or send text messages or phone calls. I have no internet. I called and they go through trouble shooting steps, but can't get a straight answer. I spend over an hour on the phone with tech support and then after all that time of trouble shooting now they say there are tower upgrades. They cant give me any ETA but expect it to be another week. I live in the Denver area in Colorado. (80229) What is going on, can someone tell me. Not having a phone for over half of a month of service and still pay for it.....
1 REPLY 1
Agent

Re: Outage, no service

Hi, GR8TSCT99. Let's do some investigating. Please send us private message with the account phone number and pin code, so we can review your account.