N9560 wifi calling/messaging

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N9560 wifi calling/messaging

Is calling and texting via WiFi available?
When I got the phone, the option was there but I was unable to get it to work. After doing some updates, I don't see the option any more.
If it is available, how do I use it.
If it's not, WHY?!
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Agent

Re: N9560 wifi calling/messaging

Hello RobJr84. Unfortunately, Wi-Fi calling and/or texting is not available in our network. We apologize for the inconvenience.

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Agent

Re: N9560 wifi calling/messaging

Hello RobJr84. Unfortunately, Wi-Fi calling and/or texting is not available in our network. We apologize for the inconvenience.