Hi, Derrickaddo! We’d be happy to help. To unlock a cellphone, it has to be activated at least 12 months, and it cannot be reported lost/stolen. Also, the device must be powered on and in Sprint coverage with the original SIM card inserted to request the unlock.
Agreed...It is necessary for the device to comply with the requirements..If it does not then it is not possible even for the support centre to unlock it