I cant receive any calls it just goes to voicemail

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Agent

Re: I cant receive any calls it just goes to voicemail

Oh this something else entirely. I can definitely understand your frustration.  I noted that you mentioned that you inserted your SIM card on the new device. If that is the case, it will not work. The original SIM must be in the new phone. On the hand, if you want to return your device you should be able to do so. Can you please send us a Private Message so we can better assist you? We are here yo help.