Oh this something else entirely. I can definitely understand your frustration. I noted that you mentioned that you inserted your SIM card on the new device. If that is the case, it will not work. The original SIM must be in the new phone. On the hand, if you want to return your device you should be able to do so. Can you please send us a Private Message so we can better assist you? We are here yo help.
I registered a new device yesterday and I am having the same issues. I can make calls, use the internet, and send texts. However, people cannot reach me on my number.
Hi there, Mishnan. Thanks for contacting us. We're sorry for the inconvenience with the service.
Please, send us a private message with your zip code and nearest street to check the coverage.