BOOST MOBILE DUPLICATE TEXTS AND DELAYED TEXTS PLEASE READ!!!!!!!!!!

Highlighted
Accomplice

BOOST MOBILE DUPLICATE TEXTS AND DELAYED TEXTS PLEASE READ!!!!!!!!!!

Hello All,

Like many of you, i am receiving duplicate messages and delayed texts for up to 24 hours or more.  Customer Service is useless. They pretend to help by having you TROUBLESHOOT multiple times...being that is the only way to gain access to the Golden Palace that is technical support. Once there, they try to tell you that a ticket was never issued, which is a bunch of lies.. SInce i have been calling back multiple times almost every day.  

 

Well, on my last call they hung up since i was recording the conversation and they said its against policy,  I called back and they transferred me to ZTE. This is what ZTE said.... 

 

ZTE stated there are no issues with their phones. The problem in on Boosts end. They have identified the issues as a signaling problem.  The only fix that ZTE offers is to go to the app setting and clear the cache and reset the texting app.  I am on the phone with them now trying to find an answer to my question...what has ZTE done to remedy the problem since Boost is passing the buck and are aware of the problem...They are not looking for the answer.  

 

ZTE has stated that they are aware of the issue, but like BOOST they could not give specific details other than its a signaling issue with Boost.  

 

Now, since many of us pay a monthly service fee. We are not receiving the service we are paying for.  If we did not pay our fee they would disconnect service. But they also have a contractual obligation to provide 100% service which they are not.  

I highly recommend that each person experiencing issues with their device...to contact they Department of Consumer Affairs in their State and file a complaint.  Boost is not willing to assist or provide a solution expect for Troubleshooting and entering ##72786#.  


We are consumer and have a right to receive the services being paid for. If not, they owe us our money back or at least be honest with the customer that they are experiencing issues.  

 

They made me buy a new phone by stating my phone was broke. I bought a new one and the same issues...

I was told to download a new text message app and that would fix the issue,  and guest what!! Everything is the same.  

 

I would like to know everyone's opinion,,please respond back

 

Thanks

 

Greg

47 REPLIES 47
Highlighted
Accomplice

NOTHING WORKS
Highlighted
Agent

We truly apologize for this inconvenience, @MrGreg414. We want to help! Please send us a private message with your phone and PIN so we can take a closer look.

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 
 

Highlighted
Accomplice

What is even more amazing is that you private message them like they ask and never even get the response..

Highlighted
Agent

Please accept our heartfelt apology, @MrGreg414! We were having issues to receive your private message, but it has been resolved and we have now answered.

Highlighted
Community Manager

Let's try this again... I recently posted:

 

Shoot me a PM and I will investigate.  As I understand you are receiving delayed and duplicate texts, correct?  When you PM me, could you please provide date and time of 3 delayed texts and the same for duplicate.s?  I can trace those and see if I can find the breakdown.

 

I have received PMs, but only does that said, "IT DOES NOT WORK!"  LOL, I know it does not work, I'm trying to fix it.  A little background about myself in my former life, I was a device engineer for Sprint/Boost/Virgin.  So, I am not asking for info just for the sake of asking, I want to actually trace the messages to see where the breakdown is occurring.  Within the network?  If so, which network element?  Etc.

Accomplice

OK everyone, Boost thinks that we are all liars by stating there is an issue. This is what i was just told::

"Folks are saying there is a problem but still have not returned the information I asked for"

Many of us have TRIED AND TRIED To get help from Boost by calling customer service and doing everything they have told us. but it seems as if they are not listening all the can say is the same BULL and turn the problem to us. We do not need to be called liars when the internet is full of issues relating to this problem from Boost..We are consumers not idiot. Why would we be mentioning these problems and being told we are not doing as asked.
Time for all to do something about it.
Highlighted

 
Just saying...
Has anyone actually read 
  post and tried what he asked ??
What have you got to lose?  I know everyone's frustrated but just complaining "boost doesn't care" won't solve the problem either.

Re: BOOST MOBILE DUPLICATE TEXTS AND DELAYED TEXTS PLEASE READ!!!!!!!!!!

Let's try this again... I recently posted:

 

Shoot me a PM and I will investigate.  As I understand you are receiving delayed and duplicate texts, correct?  When you PM me, could you please provide date and time of 3 delayed texts and the same for duplicate.s?  I can trace those and see if I can find the breakdown.

Highlighted
Accomplice

He has not offered solutions but provided his credentials and asked when problem occurs in which I provided the information. By stating it was happening at thus very moment. They do nothing in here just as similar to customer support
Highlighted
Enthusiast

I'm starting to get kinda irritated! I am getting 30+ msgs of the same thing! I'm about to freak out on someone if it doesn't quit! I just switched to boost and the guy at the store recommended this phone! Does he get a bonus for dumping ppl into this p/o/s?!?! Someone better fix it quick before I find another provider!
Highlighted
Accomplice

Welcome to the club. No one at boost knows how to fix it but are very well trained at making excuses. Read my previous posts