@clwandsmp Follow these steps to send us a private message:
- Click on the user name of the Social care agent. You will be taken to their profile.
- Click the "Send this User a Private Message" located on the right hand side.
- Type your message in the new window and click Send.
We can definitely help you out with that, @lovelylizzie. Please, send us a private message with the MEID of the device and your PIN code.