I just spoke to someone named Wendy from the customer care center for 2GB of personal HOTSPOT. I made sure to specify that I needed HOTSPOT and not just cellular data. She told me that the payment of $10 went thru and Im sitting here more than an hour later without tethering. I have a job early tomorrow that requires it and this is the second time this happens. Boost is consistently screwing me over with hotspot.
Thank you for bringing this to our attention, @ksoli. How about we take a closer look at this? Please send us a private message with your phone number.
We'd love to help!
Sorry to hear about your negative experience, @Rachel_sluv. Please send us a private message with your phone number and pin. We'd love to help.