Ongoing Issue - No Signal until after 2pm PT

Accomplice

Ongoing Issue - No Signal until after 2pm PT

It started about a week or so ago, and in 2 different zip codes (89102, and 89121)
For the past year signal in area 89121 was strong (always 4-5 bars) now its one bar or no service.
In the afternoon (after 2pm PT) the signal improves from 0 bars to 3 bars. The service is not usable until after 2pm.

I've tried resetting the device to default, removing the sim card waiting 5 minutes, PRL Update, changing the APN, nothing is working.  Could the problem be related to how long the device is powered on. At 2pm its been powered on for 2 hours. When the device is first powered on in the am there is no signal. 

 

Is there any way we can confirm if the problem is device related (r850)  or network related?

1 REPLY 1
Agent

Oh no! Really sorry to hear that, malic190. We definitely want to look into this for you. To research further, can you send us the cross streets where this occurs?