New Coolpad Surf won't activate

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Newbie

New Coolpad Surf won't activate

I purchased a new coolpad surf through boostmobile website.  Tried to activate it but first got message that an error had occurred and to try again later.  Have tried since and get a message that it can't activate.  Please advise.  I saw similar message yesterday.  As a brand new customer I do not have a PIN.  I have only purchased the hotspot and not a cell phone.  If this is a problem and I need to return the hotspot please let me know.

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Agent

Hello, NamedEunice, We apologize for any inconvenience. Please send us a private message so we can assist you with this.