My hotspot device is not connecting to the internet

Groupie

Re: My hotspot device is not connecting to the internet

I'm having the same problem. I was connected yesterday and everything was fine, and then a few minutes later it just stopped working. I can't get any of my devices to connect--it brings up a li in/redirect page that doesn't ever go anywhere. I've tried restarting, resetting, etc. I have more than half my data left so that's not the problem. Please help!
Accomplice

Re: My hotspot device is not connecting to the internet

No matter what I do my hotspot hasn't worked since I got this phone, even wen I call the help line they tell me my phone is working fine I tell them no it isn't
Agent

Re: My hotspot device is not connecting to the internet

Hello, Charles3. We're sorry to hear that. Please send us a private message with more details about your issue. We'd like to help!

Enthusiast

Re: My hotspot device is not connecting to the internet

My hot Spot has never worked.  Tired of paying for and not receiving this service.  Can I get a link to a personal message and receive some assistance?

Enthusiast

Re: My hotspot device is not connecting to the internet

Me too!!! Does anyone have the answer please?!
Enthusiast

Re: My hotspot device is not connecting to the internet

Same here!! Does anyone have an answer please?!
Enthusiast

Re: My hotspot device is not connecting to the internet

Does anyone have a fix for this???
Agent

Re: My hotspot device is not connecting to the internet

Hi there, Flaniganj! Thank you for contacting us.  Can you please send us a private message with the details so we can get down to the bottom of this?

Enthusiast

Re: My hotspot device is not connecting to the internet

I purchased the mobile hotspot 2 days ago for $50 and paid for the month $50. It worked fine for a day and a half and then the same as others...I'm having the same problem. I was connected yesterday and everything was fine, and then a few minutes later it just stopped working. I can't get any of my devices to connect--it brings up a li in/redirect page that doesn't ever go anywhere. I've tried restarting, resetting, etc. I have more than half my data left so that's not the problem. Please help!
Agent

Re: My hotspot device is not connecting to the internet

Thank you for the information provided, Flaniganj. We've just received your private message. We'll continue the assistance through that channel.