My hotspot device is not connecting to the internet

Agent

Re: My hotspot device is not connecting to the internet

Hello @Bettyboop1963. Please, send us a private message with your phone number and PIN to verify your account.

Groupie

Re: My hotspot device is not connecting to the internet

Mine is doing the same thing can someone help me please
Agent

Re: My hotspot device is not connecting to the internet

Hey @Deyarmonj. You can try updating your profile. If you have an Android device, you can go to Settings > System Updates > Update profile. If your device is an iPhone, you may dial ##25327#. Let us know if the issue persists.

Re: My hotspot device is not connecting to the internet

I'm having the same issue, not too happy

Re: My hotspot device is not connecting to the internet

KathrynKauffman. Is there anything we can assist you? Please send us a private message with more details.

 

 E.J.

Groupie

Re: My hotspot device is not connecting to the internet

I got the same thing going on. Thinking of just sending it back.
Agent

Re: My hotspot device is not connecting to the internet

Hello, thanks for contacting us, ejjgtj12. We're sorry for the inconvenience with the service. Are you getting any error message when you try to use it?

Accomplice

Re: My hotspot device is not connecting to the internet

I have just same problem wow and is not only me a lot of people with the same.....the device conect but no internet and its asking me to login onto my provider WHAT??? I pay 10 bucks for this crap?
Agent

Re: My hotspot device is not connecting to the internet

Hello, Edgardo. Sorry for the inconvenience with the service. Could you send us your zip code and nearest street corner address to check the coverage?

Accomplice

Re: My hotspot device is not connecting to the internet

Where do sent it here or where sorry am new in the forum.