My hotspot device is not connecting to the internet

Groupie

Re: $60/m plan hotspot isn’t working

I am now also having the same issue. 60.00 unlimited plan. tried 3 phones 2 phones when trying to turn on hotspot says disconnected due to network problem. the newest phone turns on hotspot but any devices that connects say Internet not available. Had same issue back in March 2017 also.

Re: $60/m plan hotspot isn’t working

Don’t you fret, darknte! We’ll get you all sorted out. Let’s check this thing out, darknte! Can you please send me a private message with your phone number and PIN? 

 

To send me a private message, please click on my username and select to send a private message.

Accomplice

Re: My hotspot device is not connecting to the internet

I'm experiencing the same issue
Agent

Re: My hotspot device is not connecting to the internet

Hello Joshua, 

Please follow this troubleshooting and let us know how that goes:

 

  • Check the following:
  • You're in Boost Mobile coverage.
  • Your mobile hotspot is turned on and has signal.
  • You can connect to your mobile hotspot from a different device.
  • Your mobile hotspot device has the latest software version.
  • You don't have any programs running in the background on your computer. Apps running in the background can cause a slow browsing experience, especially if they use an Internet connection.
  • If multiple devices are connected, check for browsing issues on the other connected devices. If only one device has browsing issues, then the issue isn't with the mobile hotspot.
  • Clear the browser history and try accessing a different website or app.
  • If you can access a different website or app, then your mobile hotspot is working as expected.
  • If you can't access a different website or app, continue troubleshooting.
  • Turn off your mobile hotspot and restart your computer.
  • Wait 5 seconds and turn on your mobile hotspot.
  • Connect to your mobile hotspot.
  • Test the connection. If you're still experiencing the problem, contact us via a private message.
Groupie

Re: My hotspot device is not connecting to the internet

I have never been able to get my hotspot to work I am on 60 unlimited plus
Agent

Re: My hotspot device is not connecting to the internet

Hi there, ejjgtj12. Thanks for contacting us. We're sorry for the inconvenience with the hotspot. 

 

What cell phone do you have? 

Groupie

Re: My hotspot device is not connecting to the internet

my hotspot on my 60 unlimited plan still has not been turned back on since december if you check previous posts. all the troubleshooting they had me done and they still wont believe that it has to be something in the server with permissions no doubt.

Agent

Re: My hotspot device is not connecting to the internet

Hi there! Thanks for contacting us. I'd be happy to help you. Please send me a Private Message with your phone number and PIN to investigate what's going on. 

Enthusiast

Re: My hotspot device is not connecting to the internet

This is happening to me. My cycle has also renewed fir the month today.
Enthusiast

Re: My hotspot device is not connecting to the internet

Im having these issues need resoloution. I have never had this issue before