My hotspot device is not connecting to the internet

Newbie

My hotspot device is not connecting to the internet

My devices are connecting to my hotspot device but will not connect to the internet. Keeps telling me to sign into network. I still have plenty of data left on my plan. I've done just about everything on the troubleshoot page and nothing is working. I am currently trying to update dada profile but all it has said for the last hour is "contacting network..."!! I even did the renew device but still nothing is working. Please help!!
162 REPLIES 162

Re: My hotspot device is not connecting to the internet

Did you get help for this issue?

Re: My hotspot device is not connecting to the internet

Hello @ejjgtj12!

 

I truly apologize for the hard time you've gone through as I understand how much you need to have your Internet service working fine. To better help you, I invite you to send me a private message including your mobile number and PIN code.

 

That way I'll check what's wrong with your phone's hotspot service, to further follow-up with the most suitable troubleshooting process for this issue. I'll be waiting for your message!

 

- Robert.

Newbie

Re: My hotspot device is not connecting to the internet

I'm having the same issues
Agent

Re: My hotspot device is not connecting to the internet

Hello @mech069. Please, send us a private message with your phone number and PIN to further assist you.

Groupie

Re: My hotspot device is not connecting to the internet

I have this same problem. Need help asap
Groupie

Re: My hotspot device is not connecting to the internet

I am having the same issue. Please help

Re: My hotspot device is not connecting to the internet

Same Here

Groupie

Re: My hotspot device is not connecting to the internet

My mobile hotspot is having the same issue. I tried everything
Newbie

Re: My hotspot device is not connecting to the internet

I am having the same issue my hotspot is not connecting