I am now also having the same issue. 60.00 unlimited plan. tried 3 phones 2 phones when trying to turn on hotspot says disconnected due to network problem. the newest phone turns on hotspot but any devices that connects say Internet not available. Had same issue back in March 2017 also.
Don’t you fret, darknte! We’ll get you all sorted out. Let’s check this thing out, darknte! Can you please send me a private message with your phone number and PIN?
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Please follow this troubleshooting and let us know how that goes:
Hi there, ejjgtj12. Thanks for contacting us. We're sorry for the inconvenience with the hotspot.
What cell phone do you have?
my hotspot on my 60 unlimited plan still has not been turned back on since december if you check previous posts. all the troubleshooting they had me done and they still wont believe that it has to be something in the server with permissions no doubt.
Hi there! Thanks for contacting us. I'd be happy to help you. Please send me a Private Message with your phone number and PIN to investigate what's going on.