Hi, @Swttha When did you activate the device? Are you getting any particular error? Please send us a private message so we can further assist you.
Hey there, Swttha! We do understand that. Could you please send us a private message with the details? We'd like to help!
Understandable, Swttha! Please send us a private message to better assist you.
You can try calling the 1-888-266-7848 to our customer service line. -EdwinRG.