Hotspot on my Samsung J3 Emerge has high ping

Accomplice

Hotspot on my Samsung J3 Emerge has high ping

Title says it all.

 

My hotspot on the Samsung J3 Emerge is having high ping issues when using it to play my Playstation 4. It does it with all games and it spikes up to 300+ ping from the normal 60-80 ping.

 

This is a re-occuring thing and I am not sure why. Help would be appreciated.

5 REPLIES 5

Re: Hotspot on my Samsung J3 Emerge has high ping

Don’t you fret, Mikee! We’ll get you all sorted out. Let’s check this thing out, Mikee! How many devices do you connect to your hotspot at the time you are playing?

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Accomplice

Re: Hotspot on my Samsung J3 Emerge has high ping

Just one, my Playstation 4.
Agent

Re: Hotspot on my Samsung J3 Emerge has high ping

Understood. To research further, can you send us the cross streets and ZIP code where this occurs?

Accomplice

Re: Hotspot on my Samsung J3 Emerge has high ping

Zip: 49337

Crossroads are Elm Avenue and M82.

The issue hasnt occurred today but was constant yesterday.
Agent

Re: Hotspot on my Samsung J3 Emerge has high ping

Thanks for that information. Our network team has not yet notified us of any network issues in your area. Please, follow the next steps:

 

1. Turn Wi-Fi off and Mobile Data on
     - Settings > Wi-Fi > Off
     - Settings > Data Usage > Mobile Data > On
2. From the dial pad enter ##72786# (press "ok" when prompted.)
3. The cellphone is going to update the Profile and the PRL and reboot automatically. That should take about 3 minutes.

 

After that, please go ahead and check your service.