So sorry to hear about this experience, Samsung_Mark. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.
Hello. If you have the $35 plan, the high speed data is shared with the hotspot, and hotspot is not available after reaching the 3gb of the plan (be it using it with normal data, hotspot, or both). The other plans have a separate data allotment for hotspot. You can find details here.
I don't have the 35 dollar plan. I pay 100 for 3 lines, each line has unlimited everything and 30gb hotspot (thirty) not 3gb. Stop stealing my hotspot. I pay for it, I expect to use it... All of it... All 30gb (thirty)...Through tethering and not because your company is punishing me for using a particular app.
I see. We'd like to take a closer look. Please send us a private message so we may work directly with you.
You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.