Hi, @Daciac! Sorry to hear about this experience. We sure can help you. Have you tried the same steps provided earlier? If you don't see any progress, please let us know.
Hey there, Steve2019! To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
Hello lkp89. Let's take a look. Please send us a private message so we may work directly with you.
You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.