Data Tethering subscription?

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Newbie

Data Tethering subscription?

I have the $50/ unlimited plan, and up until 2 days ago my tethering hotspot worked. When i tried to turn it on, i received a notification that i had not subscribed to the data tethering. I've tried searching for the subscription and can't find it. My understanding was that i had 8g of hotspot data, but can't access wherever I'm supposed to look to see what the issue is. My phone is up to date, it upgraded a few day's ago, so that's not the issue. Can a staffer help me understand what the problem is?
21 REPLIES 21
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Newbie

I Have the Same problem my hotspot has not worked since i paid my phone bill . can yall help me as well ?
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Newbie

I Have the Same problem my hotspot has not worked since i paid my phone bill . can yall help me as well ?
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Agent

Hi, @Daciac! Sorry to hear about this experience. We sure can help you. Have you tried the same steps provided earlier? If you don't see any progress, please let us know. 

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Enthusiast

I am also having this issue. I have a lot of data left but don't know how to get this to work.
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Agent

Hi there, @Steve2019! We will need to review your account Please, send us a private message with your phone number and PIN code. 

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Enthusiast

What address or username do I DM?
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Hey there, Steve2019! To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

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Enthusiast

Also says I don't have data tethering and I still have 9 days left on my time. I updated and restarted my phone and it didn't work either.
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Agent

Hello lkp89. Let's take a look. Please send us a private message so we may work directly with you. 

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.

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Enthusiast

Message sent