Coolpad Surf Won't Turn On

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Newbie

Coolpad Surf Won't Turn On

I just got this device today and purchased a plan with it.

When I first powered it up I saw the lights come on and the SSID broadcast. I successfully connected my laptop it it.

In less than ten minutes the device turned off. I then turned it back on. The device turned on but all four icons turned green. It is not broadcasting an SSID and the power button no longer turns it off.

I tried resetting it by holding both buttons but nothing happens when I do this. The lights do not flash or turn off. The only way to shut it off is to pull the battery out.

If I plug it into a battery the battery light turns on and is green. When I disconnect the charger the battery light stays on and the device will not turn on. I have to disconnect the battery or it just stays like that.

Is my device just broken?
2 REPLIES 2
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Groupie

When I first powered it up I saw the lights come on and the SSID broadcast. I successfully connected my laptop it it.

In less than ten minutes the device turned off. I then turned it back on. The device turned on but all four icons turned green. It is not broadcasting an SSID and the power button no longer turns it off.

I tried resetting it by holding both buttons but nothing happens when I do this. The lights do not flash or turn off. The only way to shut it off is to pull the battery out.

If I plug it into a battery the battery light turns on and is green. When I disconnect the charger the battery light stays on and the device will not turn on. I have to disconnect the battery or it just stays like that.

I would appreciate some help.