Can't connect Xbox to internet

Accomplice

Can't connect Xbox to internet

So I connected my Xbox one to my hotspot and on my phone it says that there is 1 connection but when I try to connect to the internet it says additional authentication required and it sends me to myboostmobile.com
27 REPLIES 27
Agent

Re: Can't connect Xbox to internet

Hey there @AmericanBaconHD. Did you try to access to My Account to see if this works? Did you set up a password for your hotspot? 

 

~JoyP.

~ Joy P.
Accomplice

Re: Can't connect Xbox to internet

I've set up my hotspot password and how do I see if it allows it
Accomplice

Re: Can't connect Xbox to internet

Wait nvm the second part I have already done that
Agent

Re: Can't connect Xbox to internet

Can you please try updating your PRL and Profile?

 

Update PRL:


1. From the home screen, swipe down the Status bar.
2. Tap the Settings icon.
3. From the General tab, scroll to and tap System updates.
4. Tap Update PRL.
5. Once the PRL update is complete, tap OK.

 

Update Profile:


1. From the home screen, swipe down the Status bar.
2. Tap the Settings icon.
3. From the General tab, scroll to and tap System updates.
4. Tap Update profile.
5. Once the profile update is complete, tap OK.

 

Please let us know the results. Thank you.
 

~JoyP.

~ Joy P.
Accomplice

Re: Can't connect Xbox to internet

I don't quite understand how to do the first 2 steps on both of them
Agent

Re: Can't connect Xbox to internet

Are you able to locate the settings on your device? 

~ Joy P.
Accomplice

Re: Can't connect Xbox to internet

Oh ok I found it ive done both
Agent

Re: Can't connect Xbox to internet

Where you able to access the hotspot? 

~ Joy P.
Accomplice

Re: Can't connect Xbox to internet

Yes, but now there is a problem because it thinks my phone is a router