About using my wifi hotspot

Highlighted
Accomplice

About using my wifi hotspot

I'm having a hard time using the hotspot add on with my samsung tablet.
9 REPLIES 9
Agent

Re: About using my wifi hotspot

Hi there! Thanks for getting in touch with us. Are you getting any specific error message? When did the issue start?

Accomplice

Re: About using my wifi hotspot

No the hotspot just won't connect to my tablet and I followed all the assigned directions.
Accomplice

Re: About using my wifi hotspot

The issue started last week
Agent

Re: About using my wifi hotspot

Could you please tell us your device model and manufacturer? Is it only happening with the tablet? 

Accomplice

Re: About using my wifi hotspot

It's a samsung Galaxy 4.0 tablet and that's the only gadget I've tried to get connected to the hotspot.

I have the hotspot added to my phone plan without any extra equipment. Just my Samsung Galaxy s7 edge smartphone.
Agent

Re: About using my wifi hotspot

Thank you for the information. Please, follow these steps to program the phone:

1. Turn Wi-Fi off and Mobile Data on
 - Settings > Wi-Fi > Off
 - Settings > Data Usage > Mobile Data > On
2. Check signal strength (3 bars, or 60% is recommended)
3. From the dial pad enter ##72786# (press "ok" when prompted. For HTC devices, press MENU>RESET)
4. The cellphone is going to update the Profile and the PRL and reboot automatically. That should take about 3 minutes, and then calls and data services should work.

5.Test the hotspot service.
 

Accomplice

Re: About using my wifi hotspot

I followed all those steps and my hotspot is still not working on the tablet.
Agent

Re: About using my wifi hotspot

Sorry to hear that! Can you please send us a private message with your phone number, pin code, and address so we can take a closer look? Thanks!

Agent

Re: About using my wifi hotspot

We've replied to your private message. Please check your inbox.