Virgin Mobile user PIN won't work due to 6 digits, Boost is 4...

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Newbie

Virgin Mobile user PIN won't work due to 6 digits, Boost is 4...

Migration for my two Virgin Mobile USA numbers are complete, however, nobody thought about how we are supposed to log onto the website.  Obviously the 6-digit PIN is not going to work when Boost's is 4.  What's the solution?  Tried calling but couldn't figure out a way to get to an actual person.

 

Thanks.

2 REPLIES 2
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Agent

Re: Virgin Mobile user PIN won't work due to 6 digits, Boost is 4...

Hey there, @clemente21! Thanks for contacting us. You just need to enter using the first 4 digits of your VMU PIN and it will work. 

Newbie

Re: Virgin Mobile user PIN won't work due to 6 digits, Boost is 4...

Thanks.  I tried that before but it didn't work...