"Text messaging not sent due to low balance." BlackBerry Curve 9130.

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Enthusiast

"Text messaging not sent due to low balance." BlackBerry Curve 9130.

Hello,

Out of no where, my blackberry curve was blocked from sending texts. I receive texts from others, fine. When I attempt to send now, I receive this text from BoostMobile: 9230 BSTFreeMsg: "Text messaging not sent due to low balance. Recharge account. To find re-boost location from handset go to web then reboot locator. " My monthly payment is secure and automatic so this message is erroneous.  I have been on the phone this whole week with three different costumer service representatives who failed to correct the problem with their suggested solutions. For example, they recommended a ##number# text and a full security wipe which did nothing but waste my valuable time. I was even disconnected from my third call when costumer service attempted to call blackberry's technical service and keep me on the line. This is not a device problem. I am certain it is network.  I have used this device and boost mobile for several years without issue.  

20 REPLIES 20
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Groupie

i just bought an iPhone from boost and i’m having the same problem. has anyone found a solution?
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Agent

Hey there! We’d be glad to help you out with this. We may need to send some updates to the phone. Please send a Private Message with your phone number and PIN. 

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Groupie

I Have The Samr Problem With My Iphone But I Paid The Bill & Its Getting Really Annoying Someone Please Help
Agent

Hey there! I'd be happy to help you. Please send me a Private Message with your phone number and PIN. 

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Groupie

Hi. My daughter is getting the above referenced message on her phone, stating there is a low balance and that she can not send text messages. She just left for vacation this morning, and I need to be able to communicate with her. Is there a fix for this problem? I really need to get this resolved as soon as possible.

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Agent

Hello kbaker1975, lets get you sorted out. Please send us a private message so we can assist you with.

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Enthusiast

im having the same issue!! i dont know if i should double text or what?? 

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Agent

Hi there, 44eer. Let's take a look. Please send us a private message so we may review your account.

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.

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Enthusiast

BSTFreeMsg Text message not sent due to low balance. Recharge account. To find Re-Boost Location from handset go to Web then Re-Boost Locator.
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Can an agent help me with this? I just paid this month's fees and I got this error message. Thanks.