"Text messaging not sent due to low balance." BlackBerry Curve 9130.

Enthusiast

"Text messaging not sent due to low balance." BlackBerry Curve 9130.

Hello,

Out of no where, my blackberry curve was blocked from sending texts. I receive texts from others, fine. When I attempt to send now, I receive this text from BoostMobile: 9230 BSTFreeMsg: "Text messaging not sent due to low balance. Recharge account. To find re-boost location from handset go to web then reboot locator. " My monthly payment is secure and automatic so this message is erroneous.  I have been on the phone this whole week with three different costumer service representatives who failed to correct the problem with their suggested solutions. For example, they recommended a ##number# text and a full security wipe which did nothing but waste my valuable time. I was even disconnected from my third call when costumer service attempted to call blackberry's technical service and keep me on the line. This is not a device problem. I am certain it is network.  I have used this device and boost mobile for several years without issue.  

22 REPLIES 22

Hi, moonmadmonkey!  I'm so sorry we let you down. We're always looking to provide the best experience for our customers. Might you be up for sending me a private message? I'd love to know more about your experience and how we can make it better.

Groupie

Hi,

 

I'm having the same problem. I do not have a low balance and yet I'm receiving the message that I do...

 

Can you help?

 

Thank you!

Agent

Hello, @audstune. Thanks for reaching out to us. We definitely want to take a look. Please, send us a private message with your phone number and PIN. To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".