Unable to send texts

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Groupie

Unable to send texts

Texts between boost members in my family are fine.

If I send to an account outside of the network, they just spin and report back that they were unable to send.

This happened to my son's phone for several weeks, and his is now functioning again, and just started doing it on my phone 2 days ago.

What causes this?

3 REPLIES 3
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Agent

So sorry to hear about this experience, @Breaddrink. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.

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Groupie

You know, I remembered the ##72786# reset, and it worked.

No idea why it was stuck, but it's fine again now.

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Agent

We are really glad to know that. We remain at your service.