Sign off when out of America

Newbie

Sign off when out of America

I am out of America now, and I want to sign off my account so that I will not get the automatic payment. But I forget my PIN, and I can not get the new one via phone message as I am not in America now. How can I handle this? Thanks
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Agent

Hi, Yabin. Thanks for contacting us. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, please click on any of the social care agent's user names and select the option, send this user a private message.