I swapped phones since my old phone broke. After we swapped the phone i couldn't send or receive messages. Please help.
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Hey there, DarkenedSoul! Sorry for the late reply, and please accept our apologies for this issue.
To further help you with this matter, please send us a private message including your mobile number, PIN code, and the MEID (or IMEI) of the phone you just activated.
Looking forward to your reply!
Sorry you’ve been experiencing this, @Danichi. We want to help! Could you send us your zip code and any street intersection near you to check the network?
Hey there, DM1! We can help you with that. If you have an Android, you may dial the code ##72786# to program the phone to your new number. If it is an iPhone, dial the code ##873283#. If the issue persists after that, feel free to send us a private message so we may take a closer look.
You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.