SOLVED: Error code 97 when texting

[DarkenedSoul]

I swapped phones since my old phone broke. After we swapped the phone i couldn't send or receive messages. Please help.

[Hozuki_Robert]

Hey there, DarkenedSoul! Sorry for the late reply, and please accept our apologies for this issue.

To further help you with this matter, please send us a private message including your mobile number, PIN code, and the MEID (or IMEI) of the phone you just activated.

Looking forward to your reply!

- Hozuki_Robert

[Fran · Accepted solution]

Indicates either the username or home agent IP address is missing. A data restore should resolve this issue. Settings ---> More ---> Data ---> Update Profile..

[DarkenedSoul]

That worked, thank you for the help

[Fran]

Your welcome

[Danichi]

Didn't work.for me I camtake or recoeve calls fr home or text and when I recieve messages they actually come.in lime 7 times please help !! I troed reprogramming and updating profile

[Carol21]

Sorry you’ve been experiencing this, @Danichi. We want to help! Could you send us your zip code  and any street intersection near you to check the network? 

[Dm1]

Just changed my number and now I cannot call my old number was **** and is now I can't I only get sent to a external sprint number help!

[Dm1]

Can u please email me

[EdmundM]

Hey there, DM1! We can help you with that. If you have an Android, you may dial the code ##72786# to program the phone to your new number. If it is an iPhone, dial the code ##873283#. If the issue persists after that, feel free to send us a private message so we may take a closer look.

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.