For the past week or so, I have not been able to send pictures. My sister gets my pictures but when I try to send pictures to my boyfriend, it says "Not delivered" in read with a red exclamation point beside the picture. (I have an iPhone 6). Anyone else having this issue? I don't want to continue to have this phone service if I can't continue doing the same things I've been doing on my phone. (My phone is up to date also).
Solved! Go to Solution.
Hi there, @les29swallows! Sorry to know you're experiencing inconveniences with your phone. If updating PRL and Profile doesn't work. Please try these steps:
1. Turn Wi-Fi off and Mobile Data on - Settings > Wi-Fi > Off - Settings > Data Usage > Mobile Data > On
2. Check signal strength (3 bars, or 60% is recommended)
3. From the dial pad enter ##72786# (press "ok" when prompted. For HTC devices, press MENU>RESET)
4. The cellphone is going to update the Profile and the PRL and reboot automatically. That should take about 3 minutes, and then calls and data services should work.
Hey there, rprovau! Can you please send me a private message with your phone number and PIN, alongside your current address?
To send me a private message, please click on my username and select to send private message.