if doesnt work then idk - boost can help you over the phone also but thats what fixed mine - im assuming you didnt switch from iphone to android right?
Hi there, @les29swallows! Sorry to know you're experiencing inconveniences with your phone. If updating PRL and Profile doesn't work. Please try these steps:
1. Turn Wi-Fi off and Mobile Data on - Settings > Wi-Fi > Off - Settings > Data Usage > Mobile Data > On
2. Check signal strength (3 bars, or 60% is recommended)
3. From the dial pad enter ##72786# (press "ok" when prompted. For HTC devices, press MENU>RESET)
4. The cellphone is going to update the Profile and the PRL and reboot automatically. That should take about 3 minutes, and then calls and data services should work.
Hey there, rprovau! Can you please send me a private message with your phone number and PIN, alongside your current address?
To send me a private message, please click on my username and select to send private message.