New iPhone can’t send messages or make calls

[JAVI]

I just swapped iPhones can’t call or text certain times or receive calls and texts from others..& old phone still receives calls and texts.

[jalopez81 · Accepted solution]

Hi there, JAVI. Thanks for contacting us. We're sorry for the inconvenience with your service. 

We'd like to have a look at the account. Please, send us a private message with your phone number and PIN. Also, send the MEID/DEC or IMEI and the ICCID for the SIM card.

[JAVI]

How do I send private message?

[jalopez81]

To send a private message just click on the f of any user and, in the next screen, click 'send this user a private message'. 

[JAVI]

Can’t find private message tab