New iPhone can’t send messages or make calls

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Accomplice

New iPhone can’t send messages or make calls

I just swapped iPhones can’t call or text certain times or receive calls and texts from others..& old phone still receives calls and texts.
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Agent

Re: New iPhone can’t send messages or make calls

Hi there, JAVI. Thanks for contacting us. We're sorry for the inconvenience with your service. 

 

We'd like to have a look at the account. Please, send us a private message with your phone number and PIN. Also, send the MEID/DEC or IMEI and the ICCID for the SIM card.

4 REPLIES
Agent

Re: New iPhone can’t send messages or make calls

Hi there, JAVI. Thanks for contacting us. We're sorry for the inconvenience with your service. 

 

We'd like to have a look at the account. Please, send us a private message with your phone number and PIN. Also, send the MEID/DEC or IMEI and the ICCID for the SIM card.

Accomplice

Re: New iPhone can’t send messages or make calls

How do I send private message?
Agent

Re: New iPhone can’t send messages or make calls

To send a private message just click on the f of any user and, in the next screen, click 'send this user a private message'. 

Accomplice

Re: New iPhone can’t send messages or make calls

Can’t find private message tab