My iMessages will send as text messages claiming I have "low balance" when I'm on an unlimited plan

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Accomplice

My iMessages will send as text messages claiming I have "low balance" when I'm on an unlimited plan

I have been texting my friend with the same plan since 2014 without any issues, and she's international from Colombia but also has an iPhone and we use iMessage without a problem. I switched to my iPhone6s around 2018 sometime. But very recently (about a week ago), randomly some of my messages to her have been turning green and then I received this text from boost

 

"BSTFreeMsg Text message not sent due to low balance. Recharge account. To find Re-Boost Location from handset go to Web then Re-Boost Locator"

 

This has never happened before and I'm on an unlimited plan. I tried to contact someone from Boost and they claimed I needed to get on add on, when again, I have been messaging her since 2014 without any problem so I shouldn't just randomly be having to be getting add ons for an issue that's never happened before and goes back to normal after a while. It happens randomly and then goes back to normal. It's getting very frustrating and annoying, I need help on how to resolve this.

20 REPLIES 20
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Agent

So sorry to hear that, hassan0705. Let's do some investigating. Is this issue happening at a specific location or multiple ones? When the problem happens, have you checked if the data service works?

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Accomplice

It's happened when I'm at home on wifi, out with just using my data, etc. It happens randomly without any warning and it's currently happening right now. I have checked multiple times, and the boost people I have chatted with have also checked my data coverage and it's never been an issue. This just started to happen about a week ago, and there's no explanation for it and it's incredibly frustrating.

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Agent

Understood. Is this problem happening when texting that specific number or multiple ones? 

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Accomplice

That specific number mainly, but it has happened when texting someone else with an iPhone too. I mainly text that number so it happens mainly with that specific number.

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Agent

Please, go to Settings > General, then tap Software Update and make sure it's up to date.

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Accomplice

Just did, I updated the software. Hopefully this will stop the annoying issue.

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Agent

Good. Please, take a few minutes or hours to test the service and reach us back if the problem persists.

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Accomplice

Will do. Thanks.

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Agent

You're very welcome. We remain at your service.