Last update knock out my group text and sending images ability

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Groupie

Last update knock out my group text and sending images ability

It started with weird 'roaming' messages while in network. Now I can't see group text or send any images. I was going to upgrade to the new network, but even though I have a phone BOUGHT AT BOOST it will not work with my phone.

 

So having paid off my Samsung S8, I have lost texting ability and call quality. I've had Boost since Virgin Mobile was bought out. I've never had trouble like this. Very upset. 

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Groupie

The solution was downloading a different  app for texting. It no longer works with app native to the phone. I'm using the Google text app. 

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Agent

Sorry to hear that you're having issues. Please send us a private message with your current address., phone number and pin. We'd love to help.

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Groupie

Send it where? Can you give me an email of phone number?
(FYI, I've taken the phone in three times to the local store. )
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Groupie

The solution was downloading a different  app for texting. It no longer works with app native to the phone. I'm using the Google text app. 

View solution in original post

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Groupie
Groupie

I want to disable all texting ability. I do not want to receive any  texts and I do not want to send any texts. No Texts at all ... How can this be done on a Cool Pad?

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Agent

Hello, jo7! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.

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Groupie
Groupie

Hello

My problem was NOT solved after speaking on the phone with you for about 1 hour. 
I have charges on my cell phone for setting up my phone on Sep 13th that amounted to approximately $15. And that amount should be reimbursed. Please refund the amount spent for the time with your customer service rep. on Sep 13th between 2:15pm and 5pm. 

 

It's not acceptable that I should have to pay for time in setting up a new device from Boost Mobile with a customer service rep who was not even familiar with the Cool Pad Snap model. 

I will in the future find a cell phone that does not charge me every day for text messages that I don't want. And if I can't do so with Boost Mobile, I will go to another carrier very soon.

Please reply.

Johanna Lisi 

Agent

Sorry to hear that you feel that way @jo7. Did you send us the private message to assist you?