Solved! Go to Solution.
Don’t you fret, Aprel! We’ve got you covered. Please perform these basic troubleshooting steps:
1. Enter ##72786#. on keypad then press OK.
2. When SCRTN is change to factory default value for DSA message appears, select Yes.
3. The device power cycles.
4. Allow the hands free activation to begin automatically.
◦Note: If you accidentally hit Cancel, or Hands Free Activation does not automatically start, please power cycle the device.
5. After PRL is updated, select OK.
6. Select OK if there is a profile or firmware update.
7. The device will power cycle again.
8. When it powers on, the data services would have been reset.
Can you please send me a private message, we need some information to create a ticket for this issue. This is a known issue with the Stylo 4 devices. It will be corrected with the next software update.