I cannot receive text on my Stylo 4

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Accomplice

I cannot receive text on my Stylo 4

Why can't I get any of my text messages on my Stylo 4 it has been this way for well over 12 hours somebody help cuz I'm getting a little upset this is how I pay my bills I need access to my text messaging
1 ACCEPTED SOLUTION

Accepted Solutions
Agent

Re: I cannot receive text on my Stylo 4

Hello, Aprel! I'm so sorry to hear about this issue. Let's take a closer look. Please send me a private message with your phone number, pin code and address to review this.

18 REPLIES 18
Accomplice

Re: I cannot receive text on my Stylo 4

See I thought it was just me and I'm going bonkers. Glad to know I'm not alone but still pissed!
Accomplice

Re: I cannot receive text on my Stylo 4

How long has it been for you?
Agent

Re: I cannot receive text on my Stylo 4

Hello, Aprel! I'm so sorry to hear about this issue. Let's take a closer look. Please send me a private message with your phone number, pin code and address to review this.

Accomplice

Re: I cannot receive text on my Stylo 4

Since yesterday. Ive did a network reset and nothing is working.
Accomplice

Re: I cannot receive text on my Stylo 4

How do I do that!?
Accomplice

Re: I cannot receive text on my Stylo 4

Same for me. I'm loosing money as we speak

Re: I cannot receive text on my Stylo 4

Don’t you fret, Aprel! We’ve got you covered.  Please perform these basic troubleshooting steps:
1. Enter ##72786#. on keypad then press OK.
2. When SCRTN is change to factory default value for DSA message appears, select Yes.
3. The device power cycles.
4. Allow the hands free activation to begin automatically.
◦Note: If you accidentally hit Cancel, or Hands Free Activation does not automatically start, please power cycle the device.
5. After PRL is updated, select OK.
6. Select OK if there is a profile or firmware update.
7. The device will power cycle again.
8. When it powers on, the data services would have been reset.
 

Accomplice

Re: I cannot receive text on my Stylo 4

I've done this and still nothing!

Re: I cannot receive text on my Stylo 4

Can you please send me a private message, we need some information to create a ticket for this issue. This is a known issue with the Stylo 4 devices. It will be corrected with the next software update.