Hi there, @Ivonsalazar8! Sorry to hear that your unable to make or receive calls. We'll do our best to help. Please complete the following troubleshooting steps:
1. Turn Wi-Fi off and Mobile Data on - Settings > Wi-Fi > Off - Settings > Data Usage > Mobile Data > On
2. From the dial pad enter ##72786#
3. The cellphone is going to update the Profile and the PRL and reboot automatically
Hi there! I'd be happy to help you. Are you able to respond to other short code services? If not, please send me a Pirvate Message with your phone number and PIN to check what's going on.
Sorry to hear that, @Dani. Let's take a closer look at this. Is this issue related to short codes? If yes, are you experiencing this issue with a specific number or multiple ones? Are you getting the error when trying to make calls or send text messages?