Error code 425

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Newbie

Error code 425

I keep getting a 425 message (failed) when I try to respond or send a short message. How do I fix this issue? I can't respond to bank notifications. Very frustrating!
21 REPLIES 21
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Agent

We can assist you with that. Please, send us a private message with your phone number and PIN. 

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Groupie

Hello I have s Samdung Galaxy S 8+ I cant make or recieve text messages.
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Agent

Hi there, @Ivonsalazar8! Sorry to hear that your unable to make or receive calls. We'll do our best to help. Please complete the following troubleshooting steps:

1. Turn Wi-Fi off and Mobile Data on - Settings > Wi-Fi > Off - Settings > Data Usage > Mobile Data > On 
2. From the dial pad enter ##72786# 
3. The cellphone is going to update the Profile and the PRL and reboot automatically
 

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Newbie

Do you think you can help me, I am having problems enrolling Into the text banking, I will get the texts but it won't let me respond to approve it or to change check my account, plz help me fix this
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Agent

Hi there! I'd be happy to help you. Are you able to respond to other short code services? If not, please send me a Pirvate Message with your phone number and PIN to check what's going on. 

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Accomplice

I have an Error 425 Code with my Samsung Galaxy J

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Accomplice

no

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Accomplice

Why am I receiving error code 425 and how to fix it?

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Agent

Sorry to hear that, @Dani. Let's take a closer look at this. Is this issue related to short codes? If yes, are you experiencing this issue with a specific number or multiple ones? Are you getting the error when trying to make calls or send text messages?