Cannot send MMS texts with pictures or video

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Groupie

Cannot send MMS texts with pictures or video

I just activated my boost service a week ago, and since then i cannot send texts with pictures or video. My phone is a Galaxy S10 that I purchased online unlocked. I have tried soft resetting the phone, reseting my networks, none of that has helped.

 

Regular text only texts will go through, I can receive texts with pictures and videos. The only thing that does not work is sending texts with pictures or video. I get the error message "Network Failed."

 

I already called customer service and they couldn't help me unless I had another number. Who has multiple phone numbers these days?

 

Help!

41 REPLIES 41
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Enthusiast

Yes very frustrating. I have found the only fix is to switch from LTE to CDMA in your settings.
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Agent

So sorry about the trouble! Can you please send us a private message with the details so we can work through this? 

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Accomplice

Duke, my access point names is grayed out and the add button is grayed out also. 

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Accomplice

That's ridiculous!! I can't do anymore group messaging with my friends. I'm looking for a new carrier
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Agent

So sorry to hear about this issue, @vcuadra. We definitely want to take a look at this. Please, send us a private message with your phone number and PIN. To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".

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Accomplice

No thanks. Not wasting my time again. I've tried dealing with agents in the past without any resolution.
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Agent

@vcuadra We want to help. Whenever possible, please send us a private message to assist you further. Looking forward for your reply.

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Accomplice

I went to your store and the tech said he cannot move me back and he cannot fix the MMS since it was basically turned off. I have read and followed others and it seems to bear out as true. I am paying $89 a month, and cannot use an old school basic function of sending an MMS text.
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Agent

So sorry to hear that you've been affected by this issue, @OPKC. Please, send us a private message to further assist you.

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Accomplice

it will not allow me to private message you.