I just activated my boost service a week ago, and since then i cannot send texts with pictures or video. My phone is a Galaxy S10 that I purchased online unlocked. I have tried soft resetting the phone, reseting my networks, none of that has helped.
Regular text only texts will go through, I can receive texts with pictures and videos. The only thing that does not work is sending texts with pictures or video. I get the error message "Network Failed."
I already called customer service and they couldn't help me unless I had another number. Who has multiple phone numbers these days?
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Here's what the BOOST help desk told me ....... (I have a Samsung J3 Emerge)
call 8882667848 if you want to go through everything with them..
OK. so she said go to your phone dial pad and enter ##72786# and the phone will RESET
then when its all re-started and back on the home screen,
1) go to Messages (yellow icon) / upper right corner hit the 3 dots for Settings / More settings . Multimedia settings / Auto Retrieve OFF.
2) Home screen / pull down top bar (upper right is GEAR icon) for Settings / Connections / Mobile Networks / Network Mode / select CDMA (device will restart)
when its all re-started and back on the home screen,
3) go to Messages (yellow icon) / upper right corner hit the 3 dots for Settings / More settings . Multimedia settings / Auto Retrieve ON.
That worked GREAT for me.
Hey there @Jasmopar89 Thanks for reaching out to us, and apologize for the inconvenience. Would you please send us a private message, so we can further assist you?
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Thank you so much! I spent hours on chat today trying to solve a problem with my mobile network connection due to calls not going or being received (which I'm still not convinced will work), and they had me reset my network, which wiped the APN. The new settings Boost customer service (which I've found to be laughable) messed up my MMS texting. I was assured it would be fixed in two hours when the phone finished provisioning, which, of course, didn't happen. I've spent another couple of hours trying various APN settings and this finally seems to have fixed the problem. Thank you again.
I tried this and it is greyed out. I can not get any pictures in my messenger
we are in out 60's and this is driving me nuts. I've called boost and spent 2 hours on the phone then they sent me to samsung. I spent an hour on the phone with them.