I just activated my boost service a week ago, and since then i cannot send texts with pictures or video. My phone is a Galaxy S10 that I purchased online unlocked. I have tried soft resetting the phone, reseting my networks, none of that has helped.
Regular text only texts will go through, I can receive texts with pictures and videos. The only thing that does not work is sending texts with pictures or video. I get the error message "Network Failed."
I already called customer service and they couldn't help me unless I had another number. Who has multiple phone numbers these days?
Solved! Go to Solution.
So sorry to hear about this issue, @vcuadra. We definitely want to take a look at this. Please, send us a private message with your phone number and PIN. To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".