Cannot send MMS texts with pictures or video

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Groupie

Cannot send MMS texts with pictures or video

I just activated my boost service a week ago, and since then i cannot send texts with pictures or video. My phone is a Galaxy S10 that I purchased online unlocked. I have tried soft resetting the phone, reseting my networks, none of that has helped.

 

Regular text only texts will go through, I can receive texts with pictures and videos. The only thing that does not work is sending texts with pictures or video. I get the error message "Network Failed."

 

I already called customer service and they couldn't help me unless I had another number. Who has multiple phone numbers these days?

 

Help!

17 REPLIES 17
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Accomplice

I'm having the same issue. Suddenly my phone will say it cannot find my MMS server so I can't send or receive images. This just started within the last week. I looked at the other suggestions, but I can't try them because Data Roaming and Access Point Names are greyed out.

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Agent

Sorry to hear that Chantel66. Can you send us a private message? 

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Accomplice

Sure, how do I do that?
Accomplice

Could I also get help with this issue?
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Agent

Hi there, @Lj062. Please send us a private message with your phone number and pin to take a closer look.

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Accomplice

How?
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Agent

To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".

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Accomplice

I was in the middle of texting with someone, and she just disappeared.