Can’t send a text message in group chat?

Accomplice

Can’t send a text message in group chat?

I’m trying to stay in contact with my family and it will not allow me to send a text in group chat. I’m the only iPhone the rest are androids. I have the $50 unlimited everything plan but I can’t figure out how to send a text in group chat. It keep saying failed to send. I can send texts to individuals and to groups of iPhone users but not anyone else. Am I doing something wrong? Please help me.
47 REPLIES 47
Agent

Hi there, Amberrterry! Please make sure that group messages is enabled on Settings by following these steps:

  • Navigate to Settings
  • Tap on Messages
  • Scroll down to Group Messaging and make sure it is enabled.
Accomplice

My group message is turned on. As well as sms mms. Is there anything else I can do?
Agent

Thanks, Amberrterry. This seems to be a known issue with previous IPhone users now using android. You can verify with your android contacts, if they had IPhones before. I f they did, they will need to check that they have deregistered iMessage / turned off iMessage, now that they are using a non-Apple phone. Please access the following link for more details on the process they would need to follow to deregister iMessage:  https://selfsolve.apple.com/deregister-imessage/ .

Accomplice

But they never had apple phones. They’ve only ever had android. My family has always had android and they’re the ones not getting my messages. My friends who have I phones do. My old iPhone used to send group messages to androids but this one doesn’t. Is it because I changed plans? I just want to be able to talk to my family all at once.
Agent

@Amberrterry Hello! Are you using an iPhone? Have you make any changes recently?

 

~ Joy P.

~ Joy P.
Accomplice

I’m using an iPhone se, I just switched from Verizon to boost. That’s the only real change from when it was working to not working.
Agent

@Amberterry. Please, send us a private message, so we can further assist you.

 

Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

 

~ Joy P.

~ Joy P.
Accomplice

I'm having the same problem. I just switched my iPhone 7 from Verizon yesterday. I kept my phone and phone number and my family has always had android phones. I also have all the settings on my phone turned on. Can someone help me with this.
Accomplice

I'm having the same problem. I just switched my iPhone 7 from Verizon yesterday. I kept my phone and phone number and my family has always had android phones. I also have all the settings on my phone turned on. Can someone help me with this.