Can't receive texts on phone I just switched to

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Newbie

Can't receive texts on phone I just switched to

I just bought and received a refurbished Samsung Galaxy S8+ and I can send but not receive text messages from it. All of the texts I receive are reaching my iPhone 6 which is the phone that I just switched from. The only ones I am receiving on my S8+ are from my mother is is also on boost mobile. I am also able to call people from the S8+ fine. You guys already sent me a phone with a big screen burn in issue and you won't let me return it for a new one so I would appreciate some help with this especially considering how many other people are having this issue.
1 REPLY 1
Agent

Re: Can't receive texts on phone I just switched to

Hi there, ciemrys. Thanks for contacting us. We're sorry for the inconvenience with  with the messages.  

 

This is probably happening because  “iMessage” is still active on your old iPhone. To fix this issue, go into Settings > Messages and make sure that “iMessage” is turned off.