Can I delete calls or texts from my history?

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Groupie

Re: Can I delete calls or texts from my history?

Im having the same issue
When i log onto my account all of my calls and text history is there but when i log onto my secondary line there is no history but a few calls n text why doesnt the history save for the secondary line i have a lg stylo 3 and secondary line is a lg x charge
Agent

Re: Can I delete calls or texts from my history?

Hi there, Marshaa! Definitely want to look into this for you. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.

Accomplice

Re: Can I delete calls or texts from my history?

 
Agent

Re: Can I delete calls or texts from my history?

Hi, @U_1969, we're unable to delete calls or texts from the record online, it can only be done from the device. 

Accomplice

Re: Can I delete calls or texts from my history?

Please tell me how?
Agent

Re: Can I delete calls or texts from my history?

@U_1969: Please let us know your phone's make and model. 

Accomplice

Re: Can I delete calls or texts from my history?

Lg g6
Agent

Re: Can I delete calls or texts from my history?

@U_1969: Thanks for the info. Here are the steps:

 

To delete text history:

1. Tap a conversation.
2. Tap the Delete icon (upper-right).
3. Select a message(s) A message is selected when a check mark is present.
4. Tap Delete (located lower-right).
5. Tap Delete to confirm.

 

To delete call history: 

1. From a Home screen, tap Phone (located in the lower-left).
2. From the Recent tab, tap the Menu icon (located in the upper right).
3. Tap Clear all.
4. From the Clear prompt, tap CLEAR.

 

If you have any other question or request, feel free to let us know. We're here to help!

Accomplice

Re: Can I delete calls or texts from my history?

From the history that's listed under text and calls history not from the actual messages and calls but old ones?
Agent

Re: Can I delete calls or texts from my history?

Hey there @U_1969 Are you referring to the transaction history on "My Account" ?

 

~JoyP.

~ Joy P.