My boyfriend and myself both have boost mobile. When you go to my online account for boost you can view my history for incoming and outgoing texts and calls. However for my boyfriend it shows one text message from 2 days ago. It wont show anything else for him not even our message to each other. Why is this? How can it be fixed?
Hi there, CarmenSandiego! We understand your concern. We want to help! Please, check your inbox; we have already replied through a Private Message. Thanks! ~AmyM25
Hey there, @Happyhome12! Unfortunately, the calls and texts record you see online, can't be deleted. It can only be deleted from your device.
So sorry to hear about this experience, Alpage0529. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Can you please send us a private message along with your phone number, the PIN and a brief description of your request?