“Stay Connected” allows you to still receive incoming voice calls and text messages even though your services are interrupted. You cannot call out or send text messages while interrupted, only receive them. ~AmyM25
Hello, n7-. We completely understand your worry and frustration, it is truly a difficult time for everyone. We are committed to keeping you connected with friends and loved ones, however, our COVID relief program has recently ended. So although we cannot provide any credits or services extensions, we do have some options available to ensure you stay connected. We have a feature called Stay Connected, which will still allow you to receive incoming calls and incoming text messages For outgoing calls, if you have a Wi-fi connection, you can use a W-Fi connection to make and receive calls via various Wi-Fi calling Apps like Messenger, Viber, Skype, Google etc.
Hi there! Sorry for the delayed response. Support is available from 6 am - 10 pm CST Monday - Friday, and from 6 am - 9 pm CST on weekends. We are sorry. There are no credit offers available. If you have any other question, please let us know. We remain at your service.