"cannot find the subscription info for subscriber" swapping device issue

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Newbie

"cannot find the subscription info for subscriber" swapping device issue

My phone was lost or stolen about a week ago.  I have received a new one that I purchased on the boostmobile website.  I blocked my account until I had the new phone.  Now I go to "Swap Device:  Unsuspend my accound and help me activate a new device on my acount"

 

It prompts me to type in the MEID number which works.  Then it asks to make sure the ICCID number is correct which it is.  I hit"Next" then it gives me message at the top in red "Cannot find the subscription info for subscriber"  

 

Please help!  I've been without a phone long enough.  

 

Thanks. 

12 REPLIES 12
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Hi there, WhistyTak! We truly apologize for the late reply! To better help you, please send us a private message including:

 

- Your Boost phone number and the account's PIN.

 

- The MEID of the new device.

 

We'll be glad to serve you!

 

Hozuki_Robert

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I am having this issue as well how do I go about solving this problem?


@Hozuki_Robertwrote:

Hi there, WhistyTak! We truly apologize for the late reply! To better help you, please send us a private message including:

 

- Your Boost phone number and the account's PIN.

 

- The MEID of the new device.

 

We'll be glad to serve you!

 

Hozuki_Robert


 

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Agent

Hello, @jaidaanderson45. Thank you for stopping by. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

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Enthusiast

HI could ya help me too? I also Cannot find the subscription info for subscriber.

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Agent

Hi there, @Helpme101! Please, send us a private message with your phone number, PIN, MEID number of your new phone and the UICC/SIM card number. 

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Enthusiast

can I send it to you right here?
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Agent

For sure, @Helpme101! You can send us a private message just clicking on my name and then selecting “Send this user a private message".

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Enthusiast

Is there an email I can email you? I'm not seeing the button
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Agent

You may need to verify your email. You can find the necessary details on how to verify your email here https://community.boostmobile.com/t5/Boost-Beat-News/Help-us-fight-Spam-Bots-Verify-your-email-addre...