My phone was lost or stolen about a week ago. I have received a new one that I purchased on the boostmobile website. I blocked my account until I had the new phone. Now I go to "Swap Device: Unsuspend my accound and help me activate a new device on my acount"
It prompts me to type in the MEID number which works. Then it asks to make sure the ICCID number is correct which it is. I hit"Next" then it gives me message at the top in red "Cannot find the subscription info for subscriber"
Please help! I've been without a phone long enough.
I am having this issue as well how do I go about solving this problem?
Hi there, WhistyTak! We truly apologize for the late reply! To better help you, please send us a private message including:
- Your Boost phone number and the account's PIN.
- The MEID of the new device.
We'll be glad to serve you!
Hello, @jaidaanderson45. Thank you for stopping by. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.
You may need to verify your email. You can find the necessary details on how to verify your email here https://community.boostmobile.com/t5/Boost-Beat-News/Help-us-fight-Spam-Bots-Verify-your-email-addre...