"cannot find the subscription info for subscriber" swapping device issue

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Newbie

"cannot find the subscription info for subscriber" swapping device issue

My phone was lost or stolen about a week ago.  I have received a new one that I purchased on the boostmobile website.  I blocked my account until I had the new phone.  Now I go to "Swap Device:  Unsuspend my accound and help me activate a new device on my acount"

 

It prompts me to type in the MEID number which works.  Then it asks to make sure the ICCID number is correct which it is.  I hit"Next" then it gives me message at the top in red "Cannot find the subscription info for subscriber"  

 

Please help!  I've been without a phone long enough.  

 

Thanks. 

12 REPLIES 12
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Newbie

Could I do that too?? Same problem here, also the sim card ID didn't match...

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Agent

Hello, Jimisax. Please send us a private message so we can assist you. 

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I'm having this same issue 

Cannot find the subscription info for subscriber [].

Application processing error